I am trying to add photos to a letter but it will not allow me. I click on "Add photo" and nothing happens.

Updated by Anita Licis-Ribak

We know that our upload tool does not work with older versions of Internet Explorer. Can you please try again with Chrome, Safari, Firefox, or Opera?

Are you trying to add photos from your work computer? We have heard from a few customers who were not able to add photos from their work computers due to various security blocks (firewalls) in place at their companies, but were later successful at doing it from their personal computers. If this is happening to you, we recommend that you write the letter from the work computer, if you have to, and then edit it from home to attach the letters. (When you first submit your letter we will email you a link, so you can edit it later).

If all fails, you can send us an email and we'll be happy to attach the photos for you.

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